My Journey as a Businesswoman and Entrepreneur
Like you, I've navigated the roller coaster of life. My journey has been complete with twists, turns, hills, valleys, breathtaking views, and a few unexpected detours.
On the career front, I'm an entrepreneur and bit of a nerd. My entrepreneurial spirit began in my teens with a paper route and a babysitting business and moved on to a small sales enterprise with homemade gifts and home decor. My experience in the corporate world — which is where my "nerdy" side took root — includes management and leadership positions. In 1987 I returned to my entrepreneurial core and launched Progressive Communications Inc.
The strength of Progressive Communications Inc. was its method to evaluate and transform the effectiveness of interpersonal interactions. Through Progressive's process, individual and corporate communications were measured in more than twenty-five areas.. The tabulated results led to targeted training programs that resulted in improved product quality, increased corporate revenues, and streamlined organizational effectiveness. Progressive's process initiated the phrase "This call may be monitored for training and development purposes". As Progressive Communication's Founder and President I worked on assignments and with people around the globe.
In 2011 I published Connecting in the Faceless World. The book's aim was to deliver the basics for communicating without the benefit of eye contact, facial expressions, body language or voice-to-voice tone, volume, and conversation cadence.
Life changes sparked career shifts. Beginning in 2012 my education expanded with certification as a life coach and through studies in Mass Media and Communication (AU). In 2015 the DECISION POINTS COACHING process was developed. Coaching was further enhanced from 2021-2024 with certifications in Cognitive Behavioural Therapy. (UofT), Divorce and Life Transition (CDC), and Grief Education (UofT).
My networks and other credentials include roles on the Boards of Y.E.S. (Youth Employment Services), Mt. Sinai Hospital Board of Governors, Mt. Sinai Hospital Patient Care Quality Committee, IQPC Call Centre Advisory Council (International Quality and Productivity Center, New York), and memberships with ICSA (International Customer Service Association), CAPS (Canadian Association of Professional Speakers), and FDRIO (Family Dispute Resolution Institute of Ontario).
Other pursuits and achievements include hiking, dancing, singing, cooking, running a marathon and several halves, walking many beaches, travelling to lots of places and reading loads of books. I spin and swim, own golf clubs and a pickleball paddle, and enjoy mah-jong. My goal with the latter pursuits is not to win but to play the games. After all, what is life for?
On the career front, I'm an entrepreneur and bit of a nerd. My entrepreneurial spirit began in my teens with a paper route and a babysitting business and moved on to a small sales enterprise with homemade gifts and home decor. My experience in the corporate world — which is where my "nerdy" side took root — includes management and leadership positions. In 1987 I returned to my entrepreneurial core and launched Progressive Communications Inc.
The strength of Progressive Communications Inc. was its method to evaluate and transform the effectiveness of interpersonal interactions. Through Progressive's process, individual and corporate communications were measured in more than twenty-five areas.. The tabulated results led to targeted training programs that resulted in improved product quality, increased corporate revenues, and streamlined organizational effectiveness. Progressive's process initiated the phrase "This call may be monitored for training and development purposes". As Progressive Communication's Founder and President I worked on assignments and with people around the globe.
In 2011 I published Connecting in the Faceless World. The book's aim was to deliver the basics for communicating without the benefit of eye contact, facial expressions, body language or voice-to-voice tone, volume, and conversation cadence.
Life changes sparked career shifts. Beginning in 2012 my education expanded with certification as a life coach and through studies in Mass Media and Communication (AU). In 2015 the DECISION POINTS COACHING process was developed. Coaching was further enhanced from 2021-2024 with certifications in Cognitive Behavioural Therapy. (UofT), Divorce and Life Transition (CDC), and Grief Education (UofT).
My networks and other credentials include roles on the Boards of Y.E.S. (Youth Employment Services), Mt. Sinai Hospital Board of Governors, Mt. Sinai Hospital Patient Care Quality Committee, IQPC Call Centre Advisory Council (International Quality and Productivity Center, New York), and memberships with ICSA (International Customer Service Association), CAPS (Canadian Association of Professional Speakers), and FDRIO (Family Dispute Resolution Institute of Ontario).
Other pursuits and achievements include hiking, dancing, singing, cooking, running a marathon and several halves, walking many beaches, travelling to lots of places and reading loads of books. I spin and swim, own golf clubs and a pickleball paddle, and enjoy mah-jong. My goal with the latter pursuits is not to win but to play the games. After all, what is life for?
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